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Community / Support Manager 

$1000 - $1,500 net

Responsibilities:
  • Providing technical support to players and informing developers about arising issues.

  • Developing and improving the technical support process for players.

  • Monitoring and analyzing player feedback.

We expect from the candidate:
  • Strong communication skills: ability to give and receive feedback, estimate timelines, and convey information effectively.

  • English proficiency at B2 level or higher.

  • Excellent written and verbal communication skills in Russian.

  • Proficiency in working with Google tools (Sheets, Drive, Docs, Meet, etc.).

  • Interest in the gaming industry and casual mobile games.

Preferred qualifications:
  • Experience in customer support.

  • Experience with Helpdesk systems.

  • Experience in community management on social media, messengers, or similar platforms.

  • Basic knowledge of SQL.

  • Proficiency in additional foreign languages besides English.

We offer:
  • Opportunity to work in the Novi Sad office or remotely worldwide.

  • Official employment.

  • Comprehensive health insurance from the first day of work.

  • A professional team dedicated to developing quality games.

  • Comfortable working conditions, flexible start times based on your time zone.

  • Transparent processes.

Dear candidates, when applying for this position, please include a brief cover letter explaining why you are interested in the support manager role.

Candidates are considered based on the results of a test assignment.

For more information about the company and our projects, you can visit our social media pages:

  • vk
  • inst
  • fb
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